Terms and Conditions

About us
Down to Earth Skincare CC, trading as Down to Earth, is a South African company offering natural ailment and skincare solutions through a range of products that harness the properties of plant extracts. We coordinate the manufacturing of the products, and market and sell the products.

Use of website
This site may be used to browse the content and make legitimate purchases. It may not be used to make any fraudulent purchases. This site and the content provided may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without consent.

Products:  Down to Earth products are not intended to diagnose, treat, cure or prevent any disorders and should not be used to treat serious medical problems in the absence of medical advice from a medical professional. Please consult a medical or qualified health professional before using our products if you have any concerns or serious medical conditions. We have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality, are safe and natural. If there is any doubt as to the use of the products, consult a medical or health practitioner. If hypersensitivity of the skin is a concern, do not use the products without first consulting with a medical or health practitioner. We do not accept responsibility for any adverse reactions that any of our products may cause.

Content:  The content of this site is not intended to be a substitute for professional medical advice, diagnosis, or treatment. We endeavour to keep all content on this website as accurate and up-to-date as possible, but accept no responsibility for errors, omissions or changes. We do not guarantee or make any representation regarding the reliability, accuracy, correctness or completeness of the information. Reliance on the information presented on this website is at your own risk. By reading this website and using our products, you acknowledge that you are responsible for your own health decisions.

Blog: The information provided on our blog is for educational and informational purposes only, and is made available to users to create awareness of our products, ingredients, and health and wellness in general. We take every reasonable measure to ensure that the information is factual, accurate, reliable and complete, but do not guarantee or make any representation regarding this. The information on our blog is meant as a guide and is not intended to be a substitute for professional medical and safety advice, diagnosis, or treatment. We encourage you to consult a medical or health professional if you have any concerns or questions. By reading our blog and then using our products, you acknowledge that you are responsible for your own health decisions. Reliance on the information provided on our blog is at your own risk.

Testimonials:  All testimonials and recommendations on this website are based on consumer opinions and in no way constitute medical advice. The testimonials and accompanying photos are of actual customers and illustrates the results that they personally achieved by using our products. Individual differences account for different reactions and different results. We do not present or guarantee that current or future customers will achieve the same or similar results.

Our rights
We reserve the right to:

  1. Modify or withdraw the website, with or without notice to you; and/or
  2. Change these Terms and Conditions from time to time, and your continued use of the website (or any part of) following such change shall be deemed to be your acceptance of such change.

Privacy policy
Down to Earth take all reasonable steps to protect the personal information of users. For the purpose of this clause, ‘personal information’ shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Down to Earth are committed to protecting privacy. All the personal information gathered on the website is used to personally identify users that subscribe to this service and will be kept strictly confidential. The information will not be sold or made available to anyone.

The website may collect certain information about your visit, such as the name of the internet service provider and the Internet Protocol (IP) address through which you access the internet; the date and time you access the website; the pages that you access while on the website and the internet address of the website from which you linked directly to our site. This information is used to help improve the website, analyse trends, and administer the website.

We may need to change this policy from time to time in order to address new issues and reflect changes on our website. We will post those changes here so that you will always know what information we gather and how we might use that information. By using this website, you signify your acceptance of our privacy policy.

The Down to Earth website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies can also help customise the website for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personal information, cookies may be tied to such information.

Third party links
In an attempt to provide increased value to our users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible for the privacy practices or the content of such websites.

Delivery policy
Subject to availability and receipt of payment, orders will be processed within one business day. Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Down to Earth will contact you via email and provide a revised shipping schedule. A delivery being delayed is not grounds for return or refund.

All orders are dispatched via the South African Post Office, courier service or international air mail. You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

For parcels sent via the South African Post Office, please allow up to 7 business days for delivery. For deliveries to physical addresses in South Africa where we use a courier door-to-door service, please allow 2 to 4 business days for delivery. For international orders, please allow 14 business days.

Deliveries within South Africa by post are charged at the price quoted on the Cart page, depending on the value of the order and the weight of the parcel. Deliveries within South Africa by courier are charged at the price quoted on the Cart page, depending on the delivery region. Our website checkout system will display the appropriate charge for you to select.

International online orders are not facilitated via the website checkout system, but through an email request for a postage quote from us. We will send you a quote for the postage, plus a secure link to make a credit card payment for the entire amount and our bank details should you prefer to do a direct bank transfer. Customs duties may have to be paid on international orders, when your order arrives in your country. This is out of our hands and we cannot be held responsible if you need to pay customs duties to receive your parcel.

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Refunds and returns policy
An order can be cancelled if payment has not yet been made for the order by the customer.

If a product is damaged or broken when you receive it, you must inform Down to Earth within one business day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

If you decide you no longer wish to keep the products you received, we will refund or exchange the product(s) if you return the products, at your own expense, within 14 days of receiving your order. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed.

If you receive the wrong product you must contact Down to Earth within one business day. We will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

Payment options and pricing
Payment may be made via credit cards (Visa and MasterCard), Instant EFT (bank transfers to any of SA’s four biggest banks that get instantly verified) and Ukash. All transactions will be processed in South African Rands (ZAR).

Down to Earth endeavour to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping). Down to Earth reserves the right to change pricing at any time without prior notice.

Credit card security
Credit card transactions will be acquired for Down to Earth via PayFast (Pty) Ltd who are an approved payment gateway in South Africa. PayFast uses the highest level of encryption currently available (Extended Validation SSL with 256-bit encryption – only two of the four major South African banks use this). The company registration documents and the site’s registered domain name are checked and verified by Thawte. 3D Secure is in place for all credit card transactions. All sensitive information is encrypted within their own database. Users may go to https://www.payfast.co.za/s/std/security to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Down to Earth separately from card details which are entered by the client on PayFast’s secure site.

We have the right, but not the obligation, to monitor any activity and content associated with the website. We may investigate any reported violation of these Terms and Conditions or complaints and take any action that we deem appropriate.

Down to Earth take responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile
This website is governed by the laws of South Africa and Down to Earth chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO Box 1854, Link Hills, 3652, South Africa.

Company information
This website is run by Down to Earth Skincare CC, trading as Down to Earth, with registration number 2006/147601/23, based in South Africa.

Contact details
Down to Earth, PO Box 1854, Link Hills, 3652, South Africa

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